4 Missive Alternatives: Comparison of Multi-channel Inboxes

Missive aims to bring all of the email communications of a team member – shared work email, personal work email, and personal email – into the system to enhance the possibilities of collaboration. Their platform’s main goal is to improve how teams deal with their inboxes and add a fresh new twist into an outdated process. However, it's always healthy to compare alternatives to find a multi-channel inbox that's right for your business.

How We Turned Our Email Archives Into Useful Insights

Google and Facebook make billions each year by analysing their users’ data and then selling it back to consumers and businesses in various forms. Here’s what happened when we decided to do this ourselves using the same easily accessible data that every business already has access to. We were amazed by the results.

19 Newest Hubspot Integrations for 2019

As we kick off 2019 strong we have some new HubSpot integrations that we think can make your life easier. If you’re in the market for the latest tools to increase your business’s productivity you’ve come to the right place. Here is a list of the 19 newest HubSpot integrations for 2019:

Why You Shouldn’t Wait for Speech Recognition to Catch Up

Automatic Speech Recognition (ASR) is one of those technologies you either love or hate. Sadly, a large number of businesses (mainly financial institutions) have decided it’s cheaper to get a computer to answer the telephone than to pay a human, and undoubtedly this generates the most hate.. Read more on why you shouldn’t wait for speech recognition to catch up.

PRESS RELEASE: Threads becomes a HubSpot Connect Beta Integrator

Threads Software Limited announced that it has joined HubSpot as a Connect Beta Integrator. HubSpot, a leading growth platform, works with Connect integrators to help grow their business through listing and marketing and distribution resources to increase shared customers. Connect Beta Integrators are independent software vendors who have built an integration with HubSpot and been accepted to the Connect Beta Program.

Why We Automatically Log And Transcribe All Of Our Business Calls (And Why You Should Be Doing The Same)

If you are only logging your written communications with your customers then you are only seeing 50% of the meaningful communications your company is having with your customers and suppliers. This is because the telephone remains a key method of communication between businesses and the outside world and it’s the reason why we routinely log all our telephone conversations with our customers. Read on to discover why your business should be doing the same and how to do it.

What Our Messages Tell Us About Our Behaviour

The quality and accuracy of speech-to-text transcriptions will vary according to the contextual information input. But as well as improving the speech recognition performance, the context of a conversation can also be used to analyse behaviour which can provide critical business intelligence to your sales and marketing teams.

4 Reasons You Can’t Find That Important Email

Have you ever been frustrated because you can’t find an email that you know should be in your email client? And even when you use the search function, you end up with so many search results that you end up having to read through hundreds of emails just to find one you want?

We’ve all been there. And it’s no surprise to find that employees waste up to 12 hours a week trawling their email inboxes. This might sound like a lot but even this is a conservative estimate.  

So why are emails so difficult to search?  

Phone Call Transcription on Demand

It is difficult to imagine how many business users would be able to cope without being able to search their emails but once they start using Threads, they soon wonder how they ever coped without being able to search their phone calls. However, the costs of automatic speech recognition can rack up if all calls are being transcribed. In this post, we discuss the new “transcription on demand” feature of Threads which enables users to transcribe just the calls they want.