4 Reasons You Can’t Find That Important Email

Have you ever been frustrated because you can’t find an email that you know should be in your email client? And even when you use the search function, you end up with so many search results that you end up having to read through hundreds of emails just to find one you want?

We’ve all been there. And it’s no surprise to find that employees waste up to 12 hours a week trawling their email inboxes. This might sound like a lot but even this is a conservative estimate.  

So why are emails so difficult to search?  

Phone Call Transcription on Demand

It is difficult to imagine how many business users would be able to cope without being able to search their emails but once they start using Threads, they soon wonder how they ever coped without being able to search their phone calls. However, the costs of automatic speech recognition can rack up if all calls are being transcribed. In this post, we discuss the new “transcription on demand” feature of Threads which enables users to transcribe just the calls they want.

Email Transparency Articles & Resources For Companies

Companies thinking about making email transparent for employees within their organization may need some inspiration to make the leap. This transition will allow your team to build the trust and transparency your business needs to be successful. In this article, we gather some of the best resources around email transparency to provide a holistic view of a shared inbox

4 Ways Call Transcription Can Boost Your Sales

Call transcription is fast becoming a must-have tool for sales teams to enable them to close more sales and collaborate better. It allows sales reps to focus on the call in hand without being distracted by writing notes or worrying that key details will be forgotten. Here are 4 more ways in which call transcription can help your company boost sales.

5 Shared Inbox Best Practices For Teams

A shared inbox for teams makes sense for a lot of organizations. However, it’s important that you make sense of the incoming email as well as identifying who has touched what emails. There are some best practices to implement for your team so that a shared inbox doesn’t become a nightmare.

New Feature: Automated Call Tagging In Threads

One of the most useful but often overlooked features in CRMs is the ability to tag records to enable you to search, filter and sort your records. But tagging records can be a time consuming manual process meaning that records can go ‘untagged’ and consequently won’t appear when you search for a specific tag. Our new automatic call tagging feature in Threads solves this problem.

5 Tools to Reduce Time Spent on CRM Data Entry

According to a recent report conducted by HubSpot, 27% of people who work in sales are spending over an hour a day on data entry work instead of selling. This means critical time is lost to administrative work. But there are now a number of tools available that can be used in conjunction with traditional CRM’s to make this job easier. In this post, we look at some of the best tools to reduce CRM data entry.


Threads Phone Call Ingestion - A Primer

In this post we explain a little about business telephone systems and how Threads ingests phone calls so that they may be replayed and transcribed (using ASR) at will. A key feature of Threads call ingestion is that it happens transparently to the user and is totally independent of the telephone system in use. As a result, the Threads subscriber is not tied to one particular business telephone system manufacturer nor to require special software or plug-ins. We also discuss how calls may be ingested from landline and mobile networks.

Threads integrates email into HubSpot

Threads is thrilled to announce the launch of it’s new HubSpot integration which it believes will make the onboarding process for new and existing HubSpot customers even easier.

Threads works by automatically syncing past and future emails from any email service, directly into HubSpot - even when the user isn’t logged in.