Threads is a cloud based application that records your entire organisation's emails and phone calls and allows you to view, share and investigate them in an easy to use, familiar interface.

4 Missive Alternatives: Comparison of Multi-channel Inboxes

4 Missive Alternatives: Comparison of Multi-channel Inboxes

Missive aims to bring all of the email communications of a team member – shared work email, personal work email, and personal email – into the system to enhance the possibilities of collaboration. Their platform’s main goal is to improve how teams deal with their inboxes and add a fresh new twist into an outdated process. However, it's always healthy to compare alternatives to find a multi-channel inbox that's right for your business.

Here are four Missive alternatives:

Threads

Threads is an intuitive dashboard that captures, compiles and organises all of your business communications into one easily accessible platform. Take your time back and connect Threads with your email platform today. If you want something that you can just plug and play into your existing system rather than looking to replace your email client, Threads is probably the best choice for you.

Threads can ingest your emails from your parent message server, like Gmail, Apple Mail, or Outlook, which allows for cleaner, faster, more efficient way of doing business communication. Their platform will enable your business to operate in a transparent and hyper-organised fashion, without requiring you to alter your existing email practises. Your digital messages will be stored privately and securely in one Cloud database that you can search via one simple screen.

If your business has a CRM, Threads can be synced with almost any existing software. You have the opportunity to save time and make more informed decisions when you use an app, like Threads, that works seamlessly with your existing mailbox. If you are interested in Threads schedule a free 30-day trial today.

Outpost

Outpost has been designed and optimized for stress-free collaboration between your team members. By giving your team the necessary tools to be successful Outpost makes it easy for everyone to work in the same inbox. When a new message arrives in your inbox you have the power to assign the email to the right team members. This ensures that no message will go unnoticed.

If any team members are confused about what is being discussed in the said email you have the opportunity to discuss the issue in Outpost’s notes section. Lastly, their platform offers tailored email templates to help you with the more complicated replies. It is important to note that their platform is competitively priced and they can provide you with a free trial.

Helpmonks

Helpmonks is a shared inbox solution that empowers your team to collaborate on email conversations. With Helpmonks all your shared mailboxes are available in a central location, so your organisation gains transparency and insight into your email communications. You can even assign emails to team members to know who will reply. This ensures your customer’s questions are not ignored and you can hold someone accountable if something goes wrong. Helpmonks also keeps all your team's emails archives and searchable so you can say adios to the endless amount of time you’ve spent trying to find that one email thread.

Drag App

The Drag App allows your team to keep using a centralized Gmail account while managing the shared emails like it was their own account. Unlike Threads, Helpmonk, and Outpost, Drag only integrates with Gmail. Their platform allows you to choose which teammates you want to share emails with. If you need to update your teammates on a task you will be able to leave internal notes or reply to emails. You can also share progress reports onto team discussion boards so everyone knows what is being done. Properly sharing an inbox in Gmail allows teams to work together on emails when it needs more than one person's attention.

It is important to note that this platform is not just for customer support teams or CRM help. It’s also not about saving time when it comes to a shared inbox, it’s about promoting transparency across your team. This transparency will allow your team to work as one, which will ultimately elevate the level of your customer service.

How We Turned Our Email Archives Into Useful Insights

How We Turned Our Email Archives Into Useful Insights